Dave at the front desk did an outstanding job – it is tough to be the bearer of bad news when it comes to costly truck repair and I thought he handled it very professionally. The truck seems to be running fine so I assume the mechanic did an outstanding job especially with all that he had to do to repair it. Being able to speak with the mechanic at the beginning was very helpful to me – knowing that I could communicate directly to him all that I was experiencing with the truck. I appreciated the mechanics confidence that he was going to be able to diagnose the problem correctly and get me back on the road. I also appreciated Mark’s willingness to let me pay off what I owe in monthly installments – I couldn’t have done it without this touch of grace. Thanks Certified Auto!!!!!!!!!