Fabulous customer service from Joe at the service counter. Fast service and repairs. Very clear about costs and fees for diagnosis. Very detailed rundown of repairs needed sent to email address.
I highly recommend Certified in Spring Park for their outstanding customer service and their technicians attentiveness to follow up questions and concerns. Dave and Joe both have been outstanding.
Got a panic call from my wife - she was stranded on Friday with a fractured fuel rail on her Chevy Silverado out in the middle of no where with no fuel and sub zero temps. Luckily I had AAA and got a tow for no charge.Called Certified and let them know that the vehicle was on the way. Hour after it was there I got a call letting me know what was wrong. Everyone went out of their way to find a new fuel rail but there were a ton on backorder....no new ones to be had . After many calls and lots of searches Certified found a used one, cleaned it up and installed and had the truck back by noon the next day. This is why I will continue to keep Certified as my choice for vehicle repair. Many thanks guys - you rock! Nick...................
PHYLLIS, NICK S
Five Star Excellent service! Thanks for the great loaners and taking such good care of our vehicle.
Timely, courteous and on schedule. Thanks for the space heater in the cool waiting room. The day and room were chilly, so it was appreciated.
Always deal with pleasant people, and the work is done quickly and done well.
Great service and friendly staff. Will definitely recommend this shop to to friends and family.
My trip to Certified Auto was as expected as I have been there before. Their waiting room was much nicer than the older one!! Really improved. My wait for my car was not long either.
Just an oil change this time around. Done in 40 minutes. Great service as usual.
PHYLLIS, NICK S
The car was towed with the ice. Glad no one fell. The Auto Service fixed my car and I was out the door. Thanks
The staff continues to be courteous and dedicated to doing work that can withstand their warranty policy. They make recommendations on repair before it's urgently needed. The estimated job time was on par with the actual time spent waiting, the quality of the loner vehicle was good, and they upheld a warranty on a worn out wiper blade purchased last Fall. Great appointment.
Had to have my power steering pump replaced and the lines flushed out. Very fast, efficient service. Will bring my vehicle back here again.
PHYLLIS, NICK S
Fast,courteous service. Appreciate the convience of a local shop!!
MATTHEW, CONNIE I
We are fairly new to Certified, but so far they show concern for the customer and do good work. One impressive factor is that they certify their parts and labor for 24 months/24,000 miles, something that you won't find at most dealers! It's nice that they are part of the AAA network.
Very happy with the service and results. A "check engine light" issue was quickly diagnosed and corrected. The communication was prompt and accurate and the final cost came in as initially estimated. Will definitely call them for future needs